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Refund Policy for Kneegard.com

Thank you for shopping at Kneegard.com. We take great pride in providing high-quality products and services to our customers. However, we understand that there may be instances where you need to seek a refund. This Refund Policy outlines the terms and conditions governing the process of obtaining a refund for products purchased from Kneegard.com. By making a purchase on our website, you agree to this policy.

1. Eligibility for Refund:

  1. We offer refunds for products purchased directly from Kneegard.com only. If you made a purchase through an authorized reseller or a third-party website, please contact them directly for their refund policy.
  2. To be eligible for a refund, you must submit your refund request within 30 days from the date of purchase. After this period, we will not process any refund requests.
  3. Must be returned in original packaging including knee pads.

2. Products Not Eligible for Refund:

  • Services: Any services offered by Kneegard.com are non-refundable once they have been performed or accessed.
  • Gift Cards: Gift cards purchased from Kneegard.com are non-refundable and cannot be exchanged for cash or other products.
  • Customized Products: Products that have been customized or personalized according to your specifications are non-refundable unless they are defective or damaged.

3. Refund Process:

  1. To request a refund, please contact our customer support team at [email protected] and provide the following information:
    • Order number
    • Date of purchase
    • Reason for the refund request
    • Description of the issue (if applicable)
  2. Once your refund request is received, we will review the information provided and determine if you are eligible for a refund based on this Refund Policy.
  3. If your refund request is approved, we will initiate the refund process. The refund will be issued using the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account.
  4. Return products to  975 Coley Dr, PO Box 2771 Mountain Home, AR. 72654-2771 

4. Damaged or Defective Products:

  1. If you receive a damaged or defective product, please contact our customer support team immediately at [email protected] and provide the necessary details and supporting evidence (e.g., photos or videos).
  2. We will assess the situation and, if deemed necessary, provide you with instructions on how to return the product to us for inspection.
  3. If the product is confirmed to be damaged or defective, we will offer you the option of a replacement or a full refund, including any applicable shipping costs.

5. Changes to the Refund Policy:

  1. Kneegard.com reserves the right to modify or update this Refund Policy at any time without prior notice.
  2. Any changes to the policy will be effective immediately upon posting on this page. We encourage you to review this page periodically for any updates.

If you have any questions or concerns about our Refund Policy, please contact our customer support team at [email protected]. Our goal is to ensure your satisfaction and provide a seamless refund experience whenever necessary.

Thank you for choosing Kneegard.com!